The Right to Quality Service

        The Taxpayer Bill of Rights is a fundamental document that details should expect to interact with the Internal Revenue Service (IRS). We should all be aware of these rights and the IRS reminds their employees of them as well. The second of these is called The Right to Quality of Service. This refers to prompt, courteous, and professional assistance. All communication with the IRS should be clear and easily understood.

          In practical terms, this means that every IRS representative should care about the quality of service that they provide. This applies to the way they listen, how they consider information, and the answer they provide. A supervisor can be requested if you have a problem. The IRS should treat you with courtesy when collecting taxes. This is one reason why aggressive phone calls threatening arrest for not paying taxes are always a scam. In general, the IRS will only contact you during business hours and not at your place of employment.

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