The National Taxpayer Advocate is required to issue a report to
Congress on how the Internal Revenue Service (IRS) is functioning. This would include positive points and where
they need to improve. How do you think the IRS
did in the tax filing season of 2021?
The IRS completed 136 million income tax
returns and issued 96 million refunds. This is very similar to what was done in
2019. (The year 2019 is used as a comparison because nothing can ever compare
to 2020.) These efforts are made more impressive by the fact that the IRS also issued 3 rounds of Economic
Impact Payments within 15 months. With this encouraging news, there are some
areas that are in need of improvement.
There is currently a backlog
of 35 million individual and business tax returns that need to be
processed. Almost half of them are on paper. Pandemic related rules that
restricted employee access to IRS
facilities kept employees from working on them. This is another reason to file
electronically. Many Taxpayers are waiting for their tax refund or credit which
will not be granted until their tax return is processed. The phone service
received its worst rating ever. There were 167 million calls made to the IRS during the filing season this year,
and only 7% reached an actual person. This volume of calls is 4 times greater
than what was seen in 2019, but this is a problem that must be solved. The
pandemic may have highlighted existing issues, and paved the way for finding solutions
to them.
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